CANCELLATION POLICY
I operate a 48 hour cancellation policy, this enables me to offer the lesson to another pupil with plenty of notice to them.

If I have to cancel the lesson due to unforeseen circumstances, I will endeavour to inform you at the earliest opportunity. I do not cancel lessons lightly, as doing so results in a loss of income to me personally. I would therefore request that, should you have to cancel with less than 48 hours notice, you understand that the lesson has to be charged at full price.
If, on the day of your lesson, I am en-route to, or have arrived at your pick-up address and you then inform me that you wish to cancel, you will be charged for the full price of the lesson.

Whilst I understand that life can get in the way, and things happen. If you cancel persistently, i.e. more than 3 times with, or without, giving 48 hours notice, I will have to remove you from my diary and offer your lesson to someone else on my waiting list.

PRICE FOR ARRANGING AND TAKING YOUR TEST:
I can arrange your driving test with you and book it for you, the booking fee to the DVSA is £62. This will need to be paid back to me at the time of booking. If I book a test and you do not refund the booking cost back to me within 5 days, the test will be cancelled with the DVSA.

I will only book a test if I feel that you are ready. The charge for my time and use of my car on the day is £130.

If you wish to book your own test, I cannot guarantee my availability, unless you check with me before you book. Using my instructor number 465357 will help as the booking system should let you know whether-or-not I am available.
I reserve the right not to take you in my car if I do not think that you are ready to take a test. Please also be aware that you can be fined by the DVSA  if you attempt a test and it is clear that you are not ready.
On the day of your test I will pick you up from home at least an hour before your test, go through anything you need/want to, and go to the test centre at least 10 minutes before the start time of your test. Following your test I will take you home, or to a pre-arranged location.

BEHAVIOUR
At all times I will remain professional, courteous and respectful and as such, I expect the pupils whom I teach to behave in the same way.
Abuse, either verbal or physical will not be tolerated and will be actioned upon immediately, by requesting that you leave the car to cool off, I will then terminate the lesson, take you home and no further lessons will be conducted.
If at any time you are not happy with any aspect of tuition, please bring this to my attention in order for me to put steps in place to rectify the issue.
Do not drink a large amount of alcohol the night before a lesson (no alcohol is ideal), you will still be over the limit at lunchtime the next day, if I suspect that you may be over the limit, for example if there is a smell of alcohol, I reserve the right to refuse to let you drive, if this does happen, you will be charged the full fee for the lesson.
Please also ensure that you are not under the influence of any drugs or prescribed medication which prohibits driving.

VEHICLE POLICY
Smoking is not permitted in the car, this includes the use of any type of e-cigarette or vapour device, you are welcome to request a smoke break during your lesson, but you will have to exit the car.
All mobile phones and messaging devices must be switched (ideally) off or put on silent with no vibrate, this will minimise the distractions experienced whilst on your lesson.

LESSONS AND PAYMENT
All lessons must be paid for before the lesson commences, this can be done by either paying me in cash or by cheque on the lesson before it starts or, if paying by bank transfer or PayPal, at least 24 hours in advance. Please note that, if payment is made via PayPal, the 'friends and family' option to marks-driving-school@live.com must be used and not the 'goods or services' option.

If you wish to pay by bank transfer, my account details will be given upon request.
Please note, to benefit from the reduced prices on a block booking, the block must be paid for up front. Having e.g. 4 lessons without paying then paying for the block on the 5th lesson will not be an option.

If a block is paid for, lessons using the block payment, must be arranged within 6 months of payment. e.g. if you pay me for a block of 10 lessons on the 1st January, the lessons must be arranged or taken by 1st July. If you take 5 lessons and then decide to take a break, and I don't hear from you for 6 months or more, the remaining lessons will be forfeited.

I will always endeavour to arrive on time to conduct the lesson, there are times however when, due to traffic, I may arrive late. If I am going to be 10 or more minutes late, I will call or text to let you know.
If you wish to finish the lesson at a location other than your pick-up address, please inform me, ideally before the lesson or at the start of the lesson, as it could affect my arrival time for the next pupil, therefore I may have to finish your lesson a little earlier.

HEALTH
Please ensure that you inform me of any health issues which could affect your short term ability to drive, e.g. panic attacks, asthma attacks, sudden migraines, severe anxiety etc.